As faculty and staff, you are in a unique position to help identify and support students who would benefit from additional resources and guidance to foster academic success. Please submit a referral if you have any of the following concerns about your student(s):

  • Insufficient class attendance
  • Academic performance concerns
  • You recommend SmartyCats or other on-campus tutoring
  • You recommend that a student drop your class

Positive Alerts

Words of encouragement reinforce positive academic behaviors. Please submit an alert if you would like to recognize positive and/or improved academic work:

  • Kudos! Keep up the good work
  • Kudos! Student is improving

BestPractices

Before issuing an alert:

  1. Have you invited student(s) to office hours?
  2. Have you spoken with, emailed, or texted the student about your concerns?
  3. Has the student’s behavior changed because of your outreach?

Issuing an alert:

  1. Early Alerts are for academic concerns and kudos. If you are concerned about the student’s mental or physical wellbeing, please submit a CARE referral.

  2. Submit one alert per student. Quality over Quantity. Submitting multiple alerts will overwhelm the student. We need them to act early, decisively, and quickly. Fewer is better. If behaviors don’t change by mid-terms, please issue another.

  3. Choose one Alert Reason. Each alert reason you choose will open a new case for each reason regardless of whether you choose multiple reasons for one alert or not. Best practice is to issue one alert and choose one reason, then add details of other concerns in your alert comments.

  4. Students do not see your comments. Address your comments to the Early Alert Program Manager. Let them know more about what you’ve observed, your concerns, and your preferred outcomes.

  5. Fill out the alert form completely, including the class designation. Complete forms with detailed information help the Early Alert Program Manager and other staff better serve our students.

 

What is the purpose of each Alert Reason?

Alert Reason Purpose Case Created?
Insufficient attendance
If the student has not attended or participated in person or online after the first week, OR if there is a sudden change in attendance pattern w/o prior communication.
 Yes
Academic Performance Challenges
Student is not turning in work, is turning in failing work. Is not engaged in class or the class community. Fails milestone exam or writing assignment.
 Yes
Recommend Student Seeks Tutoring
Student is failing or close to failing or is turning in average work and instructor believes student would benefit from tutoring.
 Yes
Needs to Drop Course
Student is currently failing or close to failing and cannot pass regardless of effort. Must be submitted two weeks before drop date for effective outreach to occur.
 Yes
Kudos! Keep up the good work
Instructor notices positive academic behavior and would like to recognize it. Class participation, community engagement, above-average performance/results.
 No
Kudos! Student is improving
Instructor notices positive change in academic behavior and/or improved academic performance/results and would like to recognize it.
  No

 

What happens now?

  1. The student receives an email from NavMSU informing them of the alert and why (one of the four reasons you choose); and provides them with immediately actionable things they can do to improve course outcomes (including tutoring, attending office hours, and going to class) and encourages them to make an appointment with their affiliated advisor or a Success Advisor in Access & Success.

  2. Cases created by the alert will be assigned to the appropriate staff based on the student’s affiliation(s). This is not a tiered system. All parties responsible for supporting the student based on their affiliation(s) will be assigned to the case and tasked with collaborating in support of the student.

  3. It is the Program’s goal to close each case within two weeks. You’ll receive an email when a case is closed, which will include a summary of outreach efforts and an outcome.

To refer your student(s), submit an Alert through navMSU/EAB using the following link: https://montana.campus.eab.com/. If you would like assistance submitting alerts or have general questions regarding navMSU, please contact navsupport@montana.edu.

Please note: Immediately after issuing a navMSU alert, the student will receive the referrer's name, the class name, and the alert reason via email.

 

Important Note: Any information you enter in Navigate pertaining to a student becomes part of their official student record. It may be subpoenaed by the student as outlined in the Family Education Rights and Privacy Act (FERPA).

Feature Video

Link to EAB Help Center Video (requires Panopto log-in): Issue an Early Alert Video

Faculty FAQs

    1. The student receives an email from NavMSU informing them of the alert and why (one of the four reasons you choose) and provides them with immediately actionable things they can do to improve course outcomes (including tutoring, attending office hours, and going to class) and encourages them to make an appointment with their affiliated advisor or a Success Advisor in Access & Success .
    2. Cases created by the alert will be assigned to the appropriate support staff based on the student’s affiliation. This is not a tiered system. All parties responsible for supporting the student based on their affiliation(s) will be assigned to the case and tasked with collaborating in support of the student.
    3. It is the Program's goal to close each case within two weeks. You'll receive an email when a case is closed, which will include a summary of outreach efforts and an outcome.
 

It is the Program’s goal to close each case within two weeks. You’ll receive an email when a case is closed, which will include a summary of outreach efforts and an outcome.
 

Students do not see your comments. Address your comments to the Early Alert Program Manager. Let them know more about what you’ve observed, your concerns, and your preferred outcomes.
 

Submit one alert per student. Quality over Quantity.Submitting multiple alerts will overwhelm the student. We need them to act early, decisively, and quickly. Fewer is better. If behaviors don’t change by mid-terms, please issue another.
 

Early Alerts are for academic concerns and kudos. If you are concerned about the student’s mental or physical wellbeing, please submit a

Advising staff will attempt to make contact and/or make an appointment with the student three times. Typically by email, phone, and/or text. Outreach efforts will be logged in the case notes within NavMSU. If the student is unresponsive after three attempts the case will be closed.